Frequently Asked Questions

HAVE A QUESTION?

Have a question? If so, you’re in the right place. If you have any other questions that aren’t answered here, please don’t hesitate to contact us.

What time is check in?

3 p.m. every day.

WHAT TIME IS CHECK OUT?

11 a.m.

CAN I CHECK OUT LATE?

We try to accommodate late check-out requests when we can. Late check-out availability is dependent on the number of check ins we have scheduled for that day. To request a late check out, call or stop by the front desk on the evening before your departure or in the morning before 11 a.m. Late check-out fees vary based on departure time.

IS THERE VALET PARKING?

We do not offer valet services, but we do have free self-parking.

WHERE CAN I WORK OUT?

Our fitness center is currently under renovation and will be completed by June 2018 where it will be located on the lower level of the hotel and will be open 24 hours a day.

WHERE CAN WE PRINT OUR BOARDING PASSES?

Please stop by the front desk, our guest services team will be happy to assist you.

NEED HELP GETTING TO AND FROM THE AIRPORT?

We offer complimentary shuttle service. Please give the front desk a call when you land and we’ll pick you up. To arrange a shuttle to the airport, please call or stop by the front desk the evening before your departure.

IS THERE ANY WAY TO DO LAUNDRY?

We don’t have self-service laundry facilities, but we do offer same-day dry cleaning and laundry service. If you drop your laundry at the front desk by 8 a.m., you’ll get it back the same day.

HOW CAN I MAKE CALLS?

Local and toll-free number calls are free for our guests. Long distance fees vary.

THERE IS SO MUCH TO DO IN NASHVILLE. WHERE SHOULD I START?

Stop by the front desk and let our guest services team help map out your visit, or visit nashvilleguru.com or visitmusiccity.com for great ideas and the latest event and music listings.

ANYTHING ELSE?

We offer free Wi-Fi, a seasonal outdoor pool, and dining at Cafe Isabella. The Pink Slip lounge has live music most nights a week. To explore more of our great hotel features, check out our Provenance Signature Amenities.