What to Expect Upon Arrival and Departure

Upon arrival, you will be greeted by one of our hotel team members who will share more about physical distancing measures and direct you toward check-in 

At this time, valet service will not be available to limit contact. Self-parking is available on property. 

We have implemented a limited contact check-in process for your hotel stay. Please have your ID ready. You will receive a key card that is sanitized between each use and information will be provided to you via Paige, our Virtual Concierge.  

With the city mandated guidelines some of our Amenities may have changed for the moment. Please check your pre arrival email or our website for updated information. 

We are still excited to offer you amenities that keep you fit and healthy, like our Well + Fit kit

Bellman service will be available upon request with added safety protocols in place (including elevator use guidelines, guest room door luggage drop only). Service for departure can be requested by texting our Virtual Concierge. 

 

Guest Rooms Housekeeping

A sanitized key will be provided for your stay and limited number of room reservations will be accepted each night. 

While we are not encouraging daily housekeeping service for safety measures, it will be available upon request. Extra blankets, pillows will be available by request. Extra blankets and pillows will be available by request.  

All paper and reusable informational collateral has been removed from the rooms. Guests can learn more about available services by sending a text Paige, our Virtual Concierge at 1-629-222-2009. Instructions on use will be provided at check-in by the front desk agent.    

 

Food & Beverage Services 

Coffee and pastries will be offered at the coffee bar in the lobby from 7am – noon daily.

Check out our Nashville Directory for other food and drink options near by.

 

Amenities and Guest Services

Due to new physical distancing measures and processes in place, some of our services and amenities may differ or may not be currently available or operating, such as fitness centers, complimentary coffee service, spirit hour, among others 

Please call or email us with any questions or review our signature amenities page. While on property, you can text Paige, our Virtual Concierge to connect with our staff. 

 

Payment & Transactions

Contactless measures have been implemented when possible to maintain safe physical distancing measures, including use of chip readers and emailed receipts.  

 

For More Travel Updates and Flexible Cancellation Policies please see our Welcome Back, Health & Safety Guidelines, and Flexible Cancellation Policy pages.